Shipping Policy

Last updated: 18 October 2026

Thank you for shopping with Goldriva. We want your new summer favourites to reach you quickly and safely, so here is everything you need to know about how we deliver your order.

WHERE WE SHIP

We currently ship within the United Kingdom only. Unfortunately, we are not able to accept orders for delivery outside the UK at the moment.

DELIVERY OPTIONS

You can choose between two delivery options at checkout:

FREE STANDARD DELIVERY

Cost: Free

Delivery time: 4 to 5 business days

INSURED EXPRESS DELIVERY

Cost: £4.95

Delivery time: 2 to 3 business days

Your parcel is insured while it is on its way to you, giving you extra peace of mind.

ORDER PROCESSING

Once your order is placed, you will receive an order confirmation email. We then carefully prepare and pack your items. When your order has been dispatched, we will send you a shipping confirmation email, together with tracking details where available.

Business days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays will be processed on the next business day.

DELIVERY TIMES

The delivery times above are estimates and are counted in business days. While most orders arrive within these timeframes, delays can sometimes happen, for example during busy sale periods, around Christmas, because of bad weather or because of issues with the courier. If your order is going to be significantly delayed, we will do our best to let you know.

If your order has not arrived within 30 days of the order date, please contact us. You may cancel your order and we will refund you in full.

TRACKING YOUR ORDER

When your order ships, you will receive an email with your tracking information where available, so you can follow your parcel on its way to you. If you have not received a shipping confirmation within a few business days of placing your order, please check your spam folder or get in touch with us.

DELIVERY ADDRESS

Please make sure your delivery address is complete and correct when you place your order, including your house number, street name, town and postcode. If you notice a mistake, contact us as soon as possible at info@goldriva.com. We can usually update the address as long as the order has not yet been dispatched.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a parcel is returned to us because of an address error, we will contact you to arrange redelivery, which may involve an additional delivery charge.

MISSED DELIVERIES

If nobody is available to receive your parcel, the courier will usually leave a card or send a notification explaining how to rearrange delivery or collect your parcel. Please follow these instructions as soon as possible, as parcels that are not collected may be returned to us.

LOST OR DAMAGED PARCELS

If your tracking shows your parcel as delivered but you cannot find it, please check with neighbours and around your property first, and then contact us within 7 days so we can look into it with the courier.

If your parcel arrives damaged, please take photos of the packaging and the items and email them to info@goldriva.com within 7 days of delivery together with your order number. We will arrange a replacement or a full refund.

Customers who chose Insured Express Delivery benefit from the added protection of shipping insurance, which helps us resolve any issues with lost or damaged parcels as quickly as possible.

RETURNS

For information on how to return an item, please see our Returns and Refunds Policy.

If you have any questions about your delivery, our team is happy to help:

Email: info@goldriva.com

Phone: +44 7564 000713

Address: Goldriva, 45 Maidenway Road, TQ3 2QB Paignton, Devon, United Kingdom

Goldriva.com is operated by LUNA ROSA LTD, registered in England and Wales, company number 14794307.