Privacy Policy
Last updated: 18 October 2026
At Goldriva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit goldriva.com or shop with us, how we use it, who we share it with and what rights you have.
1. WHO WE ARE
The website goldriva.com ("Goldriva", "we", "us" or "our") is operated by LUNA ROSA LTD, a private limited company registered in England and Wales under company number 14794307.
LUNA ROSA LTD is the data controller responsible for your personal information. We process your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Registered office: 45 Maidenway Road, Paignton, England, TQ3 2QB
Email: info@goldriva.com
Phone: +44 7564 000713
2. THE INFORMATION WE COLLECT
Information you give us:
Contact details such as your name, email address, delivery and billing address and phone number.
Account details such as your login details if you create an account with us.
Order information such as the items you buy, your order history, returns and the delivery option you choose.
Payment information. Payments are handled securely by our payment providers. We never see or store your full card details.
Messages you send us, for example when you email us, call us or fill in our contact form.
Marketing preferences, such as whether you have signed up to our newsletter.
Reviews, photos or comments you choose to share with us.
Information collected automatically:
When you visit our website, we and our service providers may automatically collect certain information about your device and how you use the site. This can include your IP address, browser type, device type, operating system, general location (such as town or region), pages you visit, how long you stay on them, the website you came from and whether you open or click on our emails. We collect this using cookies and similar technologies (see section 6).
Information from third parties:
We may receive information about you from delivery companies (for example tracking updates), payment providers (for example confirmation that a payment was successful or flagged as fraud) and social media or advertising platforms if you interact with our pages or adverts.
3. HOW WE USE YOUR INFORMATION AND OUR LEGAL BASIS
To fulfil our contract with you:
Processing and delivering your orders, taking payment, handling returns and refunds and sending you order and delivery updates.
Answering your questions and providing customer service.
For our legitimate interests:
Running, maintaining and improving our website and product range.
Understanding how customers use our website so we can make shopping easier.
Keeping our website secure and protecting against fraud and misuse.
Showing you relevant adverts for Goldriva on social media and other websites, where this does not require your consent.
With your consent:
Sending you our newsletter and marketing emails about new arrivals, offers and promotions.
Using non essential cookies for analytics and advertising.
You can withdraw your consent at any time.
To meet our legal obligations:
Keeping records for tax and accounting purposes.
Complying with consumer protection law and responding to lawful requests from authorities.
Establishing, exercising or defending legal claims.
4. WHO WE SHARE YOUR INFORMATION WITH
We never sell your personal information. We only share it where needed with:
Service providers who help us run our business, such as our website and e commerce platform, hosting, email and customer service tools.
Payment providers who process your payments securely.
Delivery companies so they can deliver your order and keep you updated.
Advertising and analytics partners, such as social media platforms, to measure and improve our adverts, where you have agreed to this.
Professional advisers such as accountants, lawyers and insurers.
Authorities and regulators where we are required to by law.
A buyer or successor if our business, or part of it, is ever sold or restructured.
All service providers we work with are only allowed to use your information for the services they provide to us and must keep it safe.
5. INTERNATIONAL TRANSFERS
Some of our service providers may store or process information outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as a UK adequacy decision or approved contractual clauses, so that your information remains protected.
6. COOKIES
Cookies are small text files stored on your device when you visit a website. We use:
Essential cookies, which are needed for the website to work, for example to keep items in your basket and to process checkout.
Analytics cookies, which help us understand how visitors use our website so we can improve it.
Marketing cookies, which help us show you relevant Goldriva adverts on other websites and social media and measure how well they perform.
We only use analytics and marketing cookies if you agree to them through our cookie banner. You can change your choice at any time and you can also block or delete cookies in your browser settings. Please note that blocking essential cookies may stop parts of the website from working properly.
7. MARKETING
If you sign up to our newsletter or agree to receive marketing, we will send you updates about new collections, offers and promotions. You can unsubscribe at any time by clicking the link at the bottom of any marketing email or by contacting us. Even if you unsubscribe, we will still send you important messages about your orders.
8. HOW LONG WE KEEP YOUR INFORMATION
We only keep your personal information for as long as we need it for the purposes described in this policy. Order and transaction records are generally kept for six years to meet tax and accounting requirements. Marketing data is kept until you unsubscribe or withdraw your consent. Customer service messages are kept for as long as needed to deal with your request and any follow up. After that, we securely delete or anonymise your information.
9. KEEPING YOUR INFORMATION SAFE
We use appropriate technical and organisational measures to protect your personal information from loss, misuse and unauthorised access, including secure encrypted connections on our website. While we work hard to protect your data, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. YOUR RIGHTS
Under UK data protection law, you have the right to:
Be informed about how we use your personal information.
Access the personal information we hold about you and receive a copy.
Ask us to correct information that is wrong or incomplete.
Ask us to delete your information where we no longer have a reason to keep it.
Ask us to restrict how we use your information.
Object to us using your information based on our legitimate interests, including for direct marketing.
Receive your information in a portable format and ask us to transfer it to another organisation.
Withdraw your consent at any time where we rely on consent.
To use any of these rights, please email us at info@goldriva.com. We may ask you to confirm your identity before we respond. We will reply within one month and there is normally no charge.
11. COMPLAINTS
If you are unhappy with how we have handled your personal information, please contact us first and we will do our best to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk
12. CHILDREN
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 16. If we find out that we have collected information from a child without the required consent, we will delete it.
13. LINKS TO OTHER WEBSITES
Our website may contain links to other websites, such as social media platforms. We are not responsible for the privacy practices of those websites, so we recommend reading their own privacy policies.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated. If we make important changes, we may also let you know by email.
15. CONTACT US
If you have any questions about this Privacy Policy or how we use your information, please get in touch:
Goldriva
LUNA ROSA LTD
45 Maidenway Road
TQ3 2QB Paignton, Devon
United Kingdom
Email: info@goldriva.com
Phone: +44 7564 000713