Returns & Refunds

Last updated: 18 October 2026

We hope you love everything you order from Goldriva. But if something is not quite right, do not worry. This policy explains how to return an item and how refunds work. It does not affect your statutory rights under UK consumer law.

YOUR 14 DAY RIGHT TO CANCEL

You have the right to cancel your order within 14 days without giving any reason. The 14 days start on the day you, or someone you nominate (other than the courier), receive your items. If your order arrives in several parcels, the 14 days start from the day you receive the last item.

HOW TO START A RETURN

Step 1: Email us at info@goldriva.com within 14 days of receiving your order. Please include your name, your order number and which items you would like to return. You can also write to us at 45 Maidenway Road, Paignton, Devon, TQ3 2QB. It is enough to send your message before the 14 days are up.

Step 2: We will reply with your return instructions and the address to send your items to. Please do not send items back without contacting us first, as this may delay your refund.

Step 3: Send your items back to us within 14 days of telling us you want to cancel. We recommend using a tracked postage service and keeping your proof of postage, as we cannot be responsible for returns that are lost on their way to us.

CONDITION OF RETURNED ITEMS

Please return items unworn, unwashed and in their original condition, with all labels and tags still attached and, where possible, in their original packaging.

You are welcome to try items on just as you would in a shop to check the size, fit and feel. However, if an item comes back worn, washed, damaged, marked (for example with make up, perfume or deodorant) or with tags removed, we may reduce your refund to reflect the loss in value.

HYGIENE ITEMS

For hygiene reasons, swimwear, bikinis and similar items can only be returned if the hygiene liner and any seal are still intact and the item has only been tried on over underwear. Earrings and other pierced jewellery cannot be returned once the seal has been opened, unless they are faulty.

RETURN SHIPPING COSTS

If you are returning an item because you changed your mind, you will need to pay the cost of sending it back to us. If the item is faulty, damaged or not what you ordered, we will cover the return costs.

REFUNDS

Once your return has arrived and been checked, we will email you to confirm your refund. We will refund you without undue delay and within 14 days of receiving your return, or within 14 days of you giving us proof that you have sent it back, whichever comes first.

Your refund will include:

The price of the returned items.

The original standard delivery charge if you return your whole order.

If you chose Insured Express Delivery, we will only refund the cost of standard delivery, so the extra £4.95 for express shipping cannot be refunded unless the item was faulty or incorrect.

Refunds are made to the same payment method you used when you placed your order. You will not be charged any fees for this. Please allow a few extra business days for your bank or payment provider to show the refund in your account.

EXCHANGES

We do not offer direct exchanges at the moment. If you would like a different size or colour, simply return the original item for a refund and place a new order. This way you get your new item as quickly as possible, while stock lasts.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged or is not what you ordered, we are very sorry. Please email us at info@goldriva.com as soon as possible, ideally within 7 days of delivery, with your order number and photos of the problem. We will arrange a replacement or a full refund, including your delivery costs and the cost of returning the item.

Your rights under the Consumer Rights Act 2015 are not affected. If an item develops a fault that was present at the time of purchase, you may still be entitled to a repair, replacement or refund after the 14 day period.

SALE ITEMS

Items bought in a sale or with a discount code can be returned in the same way as full price items, within 14 days and in their original condition. Your refund will be the amount you actually paid.

QUESTIONS

If you have any questions about returns or refunds, we are happy to help:

Email: info@goldriva.com

Phone: +44 7564 000713

Address: Goldriva, 45 Maidenway Road, TQ3 2QB Paignton, Devon, United Kingdom

Goldriva.com is operated by LUNA ROSA LTD, registered in England and Wales, company number 14794307.